Privacy Policy

We only collect information that helps us answer your questions, quote your home, and schedule your clean. It falls into three buckets:

• Information you give us. When you use our contact, quote/booking, or franchise forms, we collect details such as your name, email address, phone number, home or service address, the size and details of your home, your preferred date and time, any notes you add, and — for franchise inquiries — your target market, investment range, and timeline.
• Information about your booking. Once you request or book a clean, we keep records of the services you ask for, your quote and pricing, appointment history, and your communications with our team.
• Information collected automatically. Like most websites, our hosting provider records basic technical data — your IP address, browser type, and the pages you request — in server logs used to keep the site secure and running. We don’t use this to build advertising profiles.

We don’t intentionally collect sensitive information (such as government ID numbers or health data), and we ask that you not include it in form messages. Payment card details are entered on our booking partner’s checkout, not on our site — see “How we share information” below.

We’ve deliberately kept this simple:

• No advertising or analytics trackers. We don’t use Google Analytics, the Meta/Facebook pixel, or third-party advertising cookies on milcleaners.com.
• Accessibility preferences. If you turn on options in our on-page accessibility menu (larger text, higher contrast, and so on), we save those settings in your browser’s local storage so the site remembers them on your next visit. That data stays on your device and is never sent to us.
• Essential operation. Our host may set limited cookies that are strictly necessary to serve the site securely. These don’t follow you across other websites.

Because we don’t run cross-site tracking, the site respects your privacy by default — there’s no advertising profile to opt out of.

We use the information above to:

• Respond to your questions and provide quotes;
• Schedule, perform, and follow up on your cleaning service;
• Process bookings and payments through our scheduling and payment partners;
• Send you service messages such as confirmations, reminders, and changes to your appointment;
• Send occasional updates or offers if you’ve asked to hear from us (you can opt out anytime);
• Evaluate and follow up on franchise inquiries if you submitted that form;
• Keep our site secure, prevent fraud and abuse, and meet our legal and tax obligations.

We rely on your requests and our legitimate interest in running the business to process this information. Where the law requires consent — for example, marketing texts — we ask for it first.

If you give us your phone number or opt in to text messages, we (or our scheduling partner on our behalf) may call or text you about your quote and appointments — for example, confirmations and reminders. Message frequency varies, message and data rates may apply, and agreeing to texts isn’t a condition of booking a service.

You can opt out of texts at any time by replying STOP, or ask us to stop calling by telling our team. Opting out of marketing messages won’t stop essential service messages about a booking you’ve already made.

We don’t sell your personal information, and we don’t share it for cross-context behavioral advertising. We share it only as needed to run the service:

• Scheduling and payments. Bookings and payments are handled by our scheduling partner, Overbooked (cleaners-by-overbooked.overbooked.ai), and its payment processor. When you complete a booking or pay, your details are processed on their platform under their terms and privacy policy. We recommend reviewing those before you check out.
• Our cleaning teams. We share the details needed to perform your clean — such as your name, address, access notes, and the scope of work — with the company-owned crew or authorized franchise owner serving your area.
• Service providers. We use trusted vendors for things like website hosting, email, and communications, who may process information on our behalf under confidentiality obligations.
• Legal and safety. We may disclose information if required by law, to enforce our agreements, or to protect the rights, property, or safety of our customers, our team, or the public.
• Business transfers. If we’re involved in a merger, acquisition, or sale of assets, customer information may transfer as part of that transaction.

We keep your information for as long as we need it to provide service, maintain records of work performed, comply with tax and legal requirements, and resolve any disputes. When we no longer need it, we delete it or strip out the details that identify you. You can ask us to delete your information sooner — see your choices below.

We use reasonable administrative and technical safeguards to protect the information we hold, and we work with reputable providers who do the same. No website or service can promise perfect security, but protecting your information is a priority, and we limit access to the people who need it to do their jobs.

If we ever experience a data breach that affects your personal information, we’ll notify you and the appropriate authorities as required by applicable law, and explain what happened and what you can do.

You’re in control of your information. You can:

• Ask what personal information we hold about you, and request a copy;
• Ask us to correct or update it;
• Ask us to delete it (subject to records we’re required to keep);
• Opt out of marketing emails (use the unsubscribe link) or texts (reply STOP).

Depending on where you live, you may have additional rights under laws such as the California Consumer Privacy Act and comparable laws in states like Colorado, Connecticut, and Virginia — including the rights to access, correct, delete, and know what we collect, and not to be discriminated against for exercising them. Because we don’t sell personal information or use it for cross-context behavioral advertising, there’s nothing to opt out of there. To exercise any right, contact us using the details below; we’ll verify your request and respond within the time the law allows (generally 45 days, with an extension if we need it).

Our site links out to other places — our booking partner, social media profiles, and review sites. Once you leave milcleaners.com, this policy no longer applies. We don’t control those services and aren’t responsible for their content or privacy practices, so review their policies before sharing information with them.

Our website and services are intended for adults age 18 or older arranging cleaning for their home or property. They aren’t directed to children, and we don’t knowingly collect personal information from anyone under 18. If you believe a child has given us information, contact us and we’ll delete it.

We may update this policy as our business or the law changes. When we do, we’ll revise the “Last updated” date at the top, and significant changes may be highlighted on this page. Your continued use of our site or services after an update means you accept the revised policy.

Questions about this policy or your information? We’re happy to help.

Need this information in a different format, or do you use a relay service? Let us know and we’ll do our best to accommodate.